Customer Service

Raag clothes are designed to be durable and we hope that you will enjoy wearing them for many years. We will be happy to make alterations and repair clothes that need to be mended. If you would like to repurpose a Raag garment to breathe a new lease of life into it then you are welcome to send it to us.

Alterations and Repairs

Alterations and repairs are free for the life of the garment. Email us at support@beejstore.com with detailed descriptions and include pictures if possible. We can arrange for the clothes to be shipped to and from us for a nominal charge.

Repurposing Raag clothes

Want to make a stole out of a beloved old coat? We'd be glad to help. The cost of repurposing garments will vary on a case-by-case basis. Email us at support@beejstore.com with pictures of the garment along with your ideas. We will provide you with our suggestions and an estimate for your approval. We can arrange for the clothes to be shipped to and from us for a nominal charge.

Delivery time

We offer free ground shipping on all orders and it usually takes 4-5 working days for orders to be delivered.

Tracking your order

The status of your shipment can be tracked via the link in the order confirmation email sent to you.

Special Delivery Instructions

Additional instructions such as preferred delivery time, details about the address etc may be necessitated in certain instances. Email any instructions that you may have for the delivery agent to us at support@beejstore.com after placing your order. Please mention the order number and other relevant information.

Do you ship internationally?

At this time we only ship to addresses within India.

Our products are made to last and go through a rigorous quality check before they are shipped. We guarantee them against manufacturing defects and offer a free, no questions asked 14-day return policy.

Returns Policy

If, for any reason, you are unhappy with your purchase then you can return it to us for a full refund within 14 days of it being delivered to you.

Items to be returned must be in the same condition, and packaging, in which they were received. Items that are worn, washed, altered, or deemed not to be in sellable condition will not be refunded, might be returned to you and will incur a Rs 450 restocking fee.

To return an item send us an email with the order details at support@beejstore.com. We will arrange for the package to be picked up and will initiate the refund process once we have received it. Refunds are usually processed within 15 working days and will be credited back to the payment method used for the purchase.

Do I need an account to make a purchase?

No. An account is not needed to make a purchase but makes the checkout process faster by allowing you to choose from your saved addresses. Having an account also enables you to view your order history.
We do not store credit/debit card numbers or other payment related information.

How do I request an item that is out of stock?

You can sign up to be on a waiting list for products or variants that are out of stock. A Notify Me When Available button will appear in the bottom right corner for products that are not available. Click on the button and provide the information requested to be notified by email when the product becomes available.

I was on the waiting list for an out of stock product and received an email notifying me of the product’s availability. I clicked on the link but the product still shows up as being unavailable. Why did I receive the notification?

Waiting list notifications are sent out at predetermined intervals in the order in which people sign up for them and restocked products are sold on a first-come, first-served basis. If you received an email but found the product to still be unavailable then it is likely that someone else on the waiting list purchased it before you could.

All Raag clothes are made entirely with handloom fabrics. Carefully chosen for the best fall, weight and feel, these fabrics will soften with wear. Designed to be durable, our clothes will last for a long time with the right care.

General Care

We recommend that you wash the clothes with cold water and use a mild detergent to retain the strength of the fabric. Machine washable clothes are labelled so and should be washed on a delicate cycle. Dry the clothes naturally in a shaded area and avoid wringing them. Iron them at a low to medium temperature.

Please refer to the care instructions found on the label on the inside seam for specific instructions.

Applique and Cutwork

The layering of two fabrics wherein the top layer is cut to reveal the colour/texture of the bottom layer. The pattern is usually repeated.
Iron right side down. Slight fraying, which will occur over time, adds to the character of the design.

Pleats and Pintucks

Taking in fabric at regular intervals to create a new texture, pleats and pintucks increase the weight of the fabric.
Iron in the direction of the pleats or pintucks to retain the design.

Resist Dyeing

A dyeing technique in which parts of the fabric are prevented from absorbing the dye, thereby creating a pattern. The resist used can be in the form of stamps, wax or mud, amongst other materials.
Wash inside out with similar colours. Iron right side down at a low temperature.

Hand Embroidery

Painstaking process wherein a pattern is created on fabric using various hand-stitches.
Dry naturally and do not wring. Iron right side down.

Raag clothes are designed to be durable and we hope that you will enjoy wearing them for many years. We will be happy to make alterations and repair clothes that need to be mended. If you would like to repurpose a Raag garment to breathe a new lease of life into it then you are welcome to send it to us.

Alterations and Repairs

Alterations and repairs are free for the life of the garment. Email us at support@beejstore.com with detailed descriptions and include pictures if possible. We can arrange for the clothes to be shipped to and from us for a nominal charge.

Repurposing Raag clothes

Want to make a stole out of a beloved old coat? We'd be glad to help. The cost of repurposing garments will vary on a case-by-case basis. Email us at support@beejstore.com with pictures of the garment along with your ideas. We will provide you with our suggestions and an estimate for your approval. We can arrange for the clothes to be shipped to and from us for a nominal charge.